At gobet, protecting the personal information of every player in the Philippines is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have over your own information. Please read it carefully before registering or using any part of the platform.
When you register an account with gobet, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect information generated by your use of the platform, such as login timestamps, device type, IP address, browser type, and the games or features you interact with. This technical data helps us keep your account secure and improve the overall experience for players across the Philippines. In some cases, we may ask for additional identity documents — such as a government-issued ID — to verify your age and identity in line with applicable regulations. We only collect the minimum data necessary to operate your account and comply with our legal obligations, and we do not collect sensitive personal information beyond what is required for these purposes.
The personal information we hold is used to create and manage your gobet account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support when you need it. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Where you have opted in, we may use your contact details to send you relevant updates about new features, promotions, or changes to our services — you can opt out of these communications at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing is carried out on a lawful basis, either because it is necessary to perform our contract with you, to comply with a legal obligation, or because you have given your consent.
gobet does not sell your personal data to third parties for marketing or advertising purposes. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. If gobet undergoes a business restructuring or acquisition, your data may be transferred to the new entity, but it will remain subject to the same privacy protections described in this policy. We will never share your data with third parties for their own independent marketing purposes without your explicit consent.
We retain your personal information for as long as your gobet account remains active and for a period of at least five years after account closure, in line with the record-keeping requirements applicable to online gaming operators in the Philippines. Transaction records, identity verification documents, and account activity logs are kept for this minimum period to allow us to respond to regulatory inquiries, resolve disputes, and prevent fraud. If you request the deletion of your account, we will remove or anonymise data that is no longer required for legal or regulatory purposes, while retaining only what we are obliged to keep. Data held solely for marketing purposes — such as your communication preferences — will be deleted promptly upon your request. We review our data retention practices regularly to ensure we are not holding personal information longer than is necessary or proportionate.
gobet uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who need it to perform their job functions. We conduct regular security assessments and work with our technology partners to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in the Philippines as required by applicable law. While no system can guarantee absolute security, we are committed to maintaining robust protections and continuously improving our practices to keep your information safe.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe and, where we are unable to fulfil a request, we will explain the reason clearly. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
The gobet platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players navigate the site so we can improve the experience. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most useful to players in the Philippines, and we use this information solely to improve our services — not to build advertising profiles or share data with ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use the gobet platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will notify you by posting a notice on the platform or by sending an email to the address linked to your account. The updated policy will take effect from the date it is published, and your continued use of the platform after that date constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or how your data is used, please do not hesitate to reach out to us at [email protected].
Key commitments gobet makes to every player in the Philippines.
All data between your device and the gobet platform is transmitted over secure, encrypted connections to keep your account details private at all times.
We never sell your personal information to third parties for marketing purposes. Your data is used only to operate your account and comply with legal obligations.
You can request access, correction, or deletion of your data at any time by contacting [email protected]. We respond promptly and transparently to all data requests.
We keep your data only as long as required by law or to operate your account. Once those purposes are met, data is deleted or anonymised without delay.
Marketing communications are entirely optional. You can withdraw consent and stop receiving messages from us at any time by emailing [email protected].
Our security practices are reviewed regularly to address new threats and ensure your personal information remains protected as the platform evolves.
If you have any concerns about how gobet handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers, or head to your account to review your data preferences.